Terms & Conditions

 

The following Terms and Conditions relate to purchases for products made from our online shop.

 

Who We Are:

Spencer Carter Limited

Tregoniggie Industrial Estate

Falmouth

Cornwall

TR11 4SN

 

Tel: 01326 373423

Email: info@spencercarter.com

 

Company Reg. No. 3433308

VAT No. 927114927

 

Making a Purchase:

Making a purchase from this site is simple. Choose your required spares, add them to your basket and check out securely using Paypal.

 

Tax Charges:

We charge VAT at 20%. Purchases for VAT exempt locations such as the Channel Islands will be automatically exempt from VAT at the checkout stage provided the invoice address is a Channel Islands registered company. You must select the correct Country from our drop down menu in the address section for this to be applied.

 

Shipping Policy:

Delivery for orders placed and paid for by 12noon in Mainland UK will usually be despatched the same day by next day courier service (or the service type you choose). Orders for other locations will be despatched on a 2-3 day service. Please contact us for delivery charges and schedules for overseas deliveries.

 

Returns Policy:

If you are not happy with your purchase you can return it to us. You must first notify us of your reasons for return via telephone or email. You are responsible for the cost of the carriage back to us. The returned goods must be in a sealed box and be in perfect/unused condition. Once the goods have been inspected and we are satisfied with their condition, we will issue a credit note and refund for the price paid minus the original outgoing carriage charges. Please note that no liability for lost return consignments can be accepted.

 

Exchanges:

If you find upon delivery you have ordered the wrong product we will be happy to arrange for an exchange of goods.

 

Back Orders:

If you order is not in stock, we will inform you by email and let you know an estimated delivery date. You will always be given the option to cancel the order if you cannot wait.

 

Privacy Policy

Spencer Carter Ltd does not disclose buyers information to third parties and is committed to ensuring your privacy is protected.